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Improving Performance and Enhancing Competitiveness.

By: Contributor(s): Material type: TextTextPublisher: Gelugor : Penerbit USM, 2013Copyright date: ©2013Description: 1 online resource (130 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9789838616683
Genre/Form: Additional physical formats: Print version:: Improving Performance and Enhancing Competitiveness: In Search of Innovative SolutionsOnline resources:
Contents:
Cover -- Half Title Page -- Title Page -- Copyright Page -- Contents Page -- Preface -- Introduction -- Case 1: Improving Customer Satisfaction on Delivery and Distribution Management in a Manufacturing Company - Suhaimi Jamal Tan Cheng Ling -- Case 2: Enhancing Service Desk Performance in Delivering Superior Customer Service - Patricia SK Ng Siti-Nabiha Abdul Khalid -- Case 3: Improving Skills in the Technical and Support Group of an Engineering Company - Dicky Yamany Othman Tan Cheng Ling -- Case 4: KCM College, Penang: Improving Enrollment to Ensure Sustainability - Chin Sze Pheng Hasnah Haron -- Contributors -- Index -- Back Cover.
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Ebrary Online Books Ebrary Online Books Colombo Available CBERA000502
Ebrary Online Books Ebrary Online Books Jaffna Available JFEBRA000502
Ebrary Online Books Ebrary Online Books Kandy Available KDEBRA000502
Total holds: 0

Cover -- Half Title Page -- Title Page -- Copyright Page -- Contents Page -- Preface -- Introduction -- Case 1: Improving Customer Satisfaction on Delivery and Distribution Management in a Manufacturing Company - Suhaimi Jamal Tan Cheng Ling -- Case 2: Enhancing Service Desk Performance in Delivering Superior Customer Service - Patricia SK Ng Siti-Nabiha Abdul Khalid -- Case 3: Improving Skills in the Technical and Support Group of an Engineering Company - Dicky Yamany Othman Tan Cheng Ling -- Case 4: KCM College, Penang: Improving Enrollment to Ensure Sustainability - Chin Sze Pheng Hasnah Haron -- Contributors -- Index -- Back Cover.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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