Library

Global call centres : achieving outstanding customer service across cultures & time zones (Record no. 132586)

MARC details
000 -LEADER
fixed length control field 00648nam a2200193Ia 4500
001 - CONTROL NUMBER
control field CBBK013574
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110331s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1904838030
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812/GRA GRA
245 ## - TITLE STATEMENT
Title Global call centres : achieving outstanding customer service across cultures & time zones
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc UK
Name of publisher, distributor, etc Nicholas Brealey Pub
Date of publication, distribution, etc 2005
300 ## - PHYSICAL DESCRIPTION
Extent 220p
500 ## - GENERAL NOTE
General note �20.00
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element customer services
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Granered, Erik
852 ## - LOCATION/CALL NUMBER
Location MAN
Sublocation or collection MAN
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
Category BUS
Subcategory MAN
Holdings
Price effective from Barcode Date last seen Damaged status Withdrawn status Current library Total Renewals Lost status Full call number Date acquired Not for loan Source of classification or shelving scheme Koha item type Date checked out Total Checkouts Home library
04/04/2011 CB092050 10/08/2016   On shelf Colombo 2   658.812/GRA 04/04/2011   Dewey Decimal Classification General Books 12/05/2016 7 Colombo
04/04/2011 CB092050 18/09/2024   On shelf Colombo 4   658.812/GRA 04/04/2011   Dewey Decimal Classification General Books 27/08/2024 11 Colombo