A Guide to Customer Service Skills for the Service Desk Professional (Record no. 495315)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00553nam a22001577a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780538748537 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812/KNA |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Knapp, Donna |
| 9 (RLIN) | 59711 |
| 245 ## - TITLE STATEMENT | |
| Title | A Guide to Customer Service Skills for the Service Desk Professional |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd Revised edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | UK |
| Name of publisher, distributor, etc | Cengage Learning, Inc |
| Date of publication, distribution, etc | 2010 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 488p, xx |
| 500 ## - GENERAL NOTE | |
| General note | £48.99 |
| 852 ## - LOCATION/CALL NUMBER | |
| Location | . |
| Sublocation or collection | . |
| Price effective from | Barcode | Date last seen | Damaged status | Withdrawn status | Current library | Lost status | Full call number | Date acquired | Serial Enumeration / chronology | Not for loan | Source of classification or shelving scheme | Koha item type | Date last borrowed | Total Checkouts | Home library |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 20/06/2013 | CA00002555 | 22/09/2017 | On shelf | Colombo | 658.812/KNA | 20/06/2013 | 3rd Revised edition | Dewey Decimal Classification | General Books | 19/09/2017 | 5 | Colombo | |||
| 20/06/2013 | CA00002555 | 02/06/2019 | On shelf | Colombo | 658.812/KNA | 20/06/2013 | 3rd Revised edition | Dewey Decimal Classification | General Books | 16/04/2019 | 7 | Colombo |