Effective People Management

Enhanced descriptions from Syndetics:

It has never been more important to get the right staff for an organization and keep them motivated. With the right talent a company can beat the competition and grow their market share.Effective People Management gives the reader a robust understanding of all the key activities involved in managing staff and maintaining high performance, including chapters on leadership, motivating people, team building, delegating, selection interviewing, reward, managing change and handling people problems.By looking at the various ways that people obtain and use their power, Effective People Management explores how to create a leadership presence in a positive way, and gives the reader the opportunity to develop their own career development and strategy.

Table of contents provided by Syndetics

• Preface (p. ix)
• 01 Leadership that inspires (p. 1)
• The art of leadership (p. 3)
• The case for vision with organizational values (p. 4)
• Leadership competencies (p. 6)
• The science of leadership (p. 9)
• Different styles of leadership (p. 10)
• What might people rely on to impose their authority? (p. 14)
• The differences between a manager and a leader (p. 19)
• What makes an effective leader? (p. 21)
• Creating a mission and vision (unleashing the power of purpose) (p. 22)
• Personal and organizational values (p. 25)
• Ethics and social responsibility (p. 27)
• 02 Management that engages (p. 32)
• Introduction (p. 32)
• Your role and responsibilities as a manager (p. 32)
• What does it take to create a positive team culture and environment? (p. 34)
• Emotional intelligence (p. 41)
• Delegation (p. 44)
• Summary checklist (p. 47)
• 03 Motivation to energize (p. 50)
• Introduction (p. 50)
• Defining motivation (p. 51)
• What is motivation? (p. 52)
• The process of motivation (p. 52)
• What 'needs' motivate people? (p. 53)
• Motivators (p. 57)
• Motivation application (p. 60)
• Motivation in practice (p. 61)
• 04 Creating a learning environment (p. 65)
• Introduction (p. 65)
• How 'learning' manifests itself in an organization (p. 66)
• Creating a (departmental) learning and development plan (p. 67)
• Creating a departmental leadership programme (p. 71)
• Learning and development resources to take action (p. 72)
• 05 Efficient and influential personal effectiveness (p. 89)
• Introduction (p. 89)
• The 80/20 rule - managing your time (p. 89)
• The people element of managing projects (p. 94)
• Getting meetings to work effectively (p. 99)
• 06 Staff recruitment: selecting and picking winners (p. 105)
• Introduction (p. 105)
• Starting the selection process for picking winners (p. 107)
• Interview preparation stage (p. 107)
• Carrying out the interview itself (p. 110)
• After the interview (p. 119)
• Induction (p. 120)
• 07 Motivational performance management (p. 128)
• Introduction (p. 128)
• The manager and enhancement of performance (p. 130)
• Giving effective feedback (p. 133)
• The annual performance and development review scheme (p. 134)
• 08 Recognizing and rewarding performance to celebrate achievement (p. 147)
• Introduction (p. 147)
• Rewarding performance (p. 148)
• Rewarding performance when no funds are available (p. 151)
• Is a reward always necessary? (p. 157)
• Career development (p. 162)
• Personal skill development (p. 164)
• 09 Handling problem staff and conflict (p. 166)
• Introduction (p. 166)
• The stages of a team's development (p. 167)
• Conflict in the organization (p. 168)
• Skills for resolving conflict (p. 170)
• Problem solving (p. 173)
• Stopping conflict from starting (p. 173)
• Handling a conflict situation (p. 175)
• Arbitration or handling conflict between others (p. 177)
• 10 Problem solving to get results (p. 180)
• Introduction (p. 180)
• Problem solving and quality improvement process (p. 182)
• Step 1 Plan (p. 183)
• Step 2 Do (p. 193)
• Step 3 Check (p. 193)
• Step 4 Act (p. 195)
• 11 Managing sustainable change (p. 197)
• Introduction (p. 197)
• How to aid and support your staff during change (p. 198)
• The impact of Information technology (p. 203)
• The particular requirements for those working on a flexible or part-time basis (p. 204)
• Monitoring and managing remotely (p. 208)
• Virtual teams (p. 211)
• Managing redundancy (p. 212)
• 12 Career management to progress (p. 219)
• Introduction (p. 219)
• Enhancing your profile (p. 220)
• Build your network of contacts (p. 221)
• Career planning (p. 223)
• References and additional reading (p. 228)
• About the author (p. 230)
• Index (p. 231)