Human Resource Management for the Hospitality and Tourism Industries

Enhanced descriptions from Syndetics:

Human Resource Management for the Hospitality and Tourism Industries 2nd Edition, takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.

It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as: recruitment and selection, legislation and equal opportunities, staff health and welfare and remuneration strategies in the industry.

This 2nd edition has been fully updated:

Written in a user friendly style, each chapter includes chapter outlines and objectives, HRM in practice - boxed examples, reflective review questions, web links, discussion questions and further reading to aid understanding and test knowledge.

Table of contents provided by Syndetics

• List of illustrations (p. vii)
• Preface (p. ix)
• Acknowledgements (p. xii)
• List of abbreviations (p. xiii)
• 1 Human resource management and the tourism and hospitality industry: an introduction (p. 1)
• 2 International human resource management (p. 27)
• 3 Organizational culture (p. 51)
• 4 Labour markets (p. 69)
• 5 Recruitment and selection (p. 89)
• 6 Equal opportunities and managing diversity (p. 115)
• 7 Human resource development (p. 143)
• 8 Performance management and appraisal (p. 169)
• 9 Reward strategies in the tourism and hospitality industry (p. 191)
• 10 Employee relations, involvement and participation (p. 217)
• 11 Employee well-being, welfare, health and safety in the workplace (p. 243)
• 12 Grievance and disciplinary procedures (p. 275)
• 13 Human resource management in the events industry (p. 289)
• References (p. 311)
• Index (p. 341)