Managing Crises

Enhanced descriptions from Syndetics:

Crises--anything from a natural disaster to a data-security breach to the defection of your best employee--can prevent you from carrying out your business operations. But with good planning, you can minimize the impact of a potential disaster.

This book shows you how to:
· Avoid a crisis entirely
· Lay the groundwork for managing a crisis
· Know when a crisis is imminent
· Contain and resolve a crisis
· Learn from each crisis you've resolved

Table of contents provided by Syndetics

• Mentor's Message: The Power of Effective Crisis Management (p. ix)
• Managing Crises: The Basics (p. 1)
• What Is a Crisis? (p. 3)
• Natural or company-related events (p. 5)
• Technology breakdowns (p. 6)
• Economic and market forces (p. 8)
• Business-relationship crises (p. 9)
• Six stages of crisis management (p. 10)
• Stage 1 Avoiding the Crisis (p. 13)
• Conducting a crisis audit (p. 15)
• Spotlight on the four major crisis areas (p. 17)
• Stage 2 Preparing to Manage the Crisis (p. 19)
• Recognizing the risks and costs (p. 20)
• Developing a crisis plan (p. 21)
• Forming a crisis-management team (p. 22)
• Creating a communications and resource plan (p. 24)
• Stage 3 Recognizing the Crisis (p. 27)
• Is it a crisis? (p. 28)
• If it is a crisis, how will you deal with it? (p. 30)
• Stage 4 Containing the Crisis (p. 33)
• Demonstrating decisiveness and compassion (p. 34)
• Communicating about the crisis (p. 37)
• Stage 5 Resolving the Crisis (p. 41)
• Managing the emotions (p. 42)
• Understanding the leader's role (p. 45)
• Taking action (p. 46)
• Stage 6 Learning from the Crisis (p. 49)
• Reviewing how the crisis was handled (p. 51)
• Planning for the next one (p. 51)
• Tracking results (p. 53)
• Tips and Tools (p. 55)
• Tools for Managing Crises (p. 57)
• Test Yourself (p. 65)
• Answers to test questions (p. 68)
• To Learn More (p. 71)
• Sources for Managing Crises (p. 75)
• Notes (p. 77)