A guide to non-cash reward

Enhanced descriptions from Syndetics:

The single most significant cause of motivation problems can be a lack of basic day-to-day recognition. Taking recognition seriously can soon have a major impact on the effectiveness of your business.

A Guide to Non-Cash Reward takes the reader through the different types of recognition and teaches you how to implement recognition programmes. With key learning points from public and private sector organizations, it gives valuable advice on: the value of recognition,

how and when you should recognize people, use of non-cash rewards, prizes and gifts to incentivize, costs and budgeting, how to implement strategies, pitfalls to avoid.

With case studies from powerful international companies, A Guide to Non-Cash Reward is an essential read at a time when salaries are under pressure and staff are more important than ever.

Table of contents provided by Syndetics

• Acknowledgements (p. xi)
• About the author (p. xii)
• Introduction (p. 1)
• 01 Non-cash overview (p. 7)
• Why non-cash works (p. 7)
• Conclusion (p. 13)
• Key jobs to do (p. 13)
• 02 Why recognition is important (p. 15)
• Introduction (p. 15)
• Recognition over time (p. 16)
• Motivation theories (p. 17)
• Recognition and engagement (p. 22)
• Recognition in organizations (p. 24)
• National awards (p. 27)
• Conclusions (p. 30)
• Key jobs to do (p. 30)
• 03 What and when should you recognize? (p. 31)
• What to recognize (p. 31)
• When to recognize people (p. 39)
• Key jobs to do (p. 41)
• 04 How should you recognize people? (p. 43)
• Introduction (p. 43)
• Who values receiving recognition most? (p. 44)
• Who should do the recognizing? (p. 47)
• Recognition as a management practice (p. 48)
• Peer recognition (p. 53)
• Customer recognition (p. 53)
• More formal approaches (p. 54)
• Cash versus non-cash (p. 57)
• Creating winners, not losers (p. 62)
• Key jobs to do (p. 65)
• 05 Designing your recognition programme (p. 67)
• Defining objectives and successful outcomes (p. 68)
• What sort of recognition programme? (p. 73)
• Review what's there (p. 74)
• Maximizing effectiveness (p. 75)
• Name of the programme (p. 76)
• Building a series of programmes over time (p. 76)
• Using third-party providers (p. 78)
• Regular review (p. 83)
• Key jobs to do (p. 84)
• 06 The cost and effectiveness of recognition programmes (p. 85)
• Measuring the effectiveness of recognition programmes (p. 85)
• The cost of recognition (p. 90)
• What should you budget for recognition programmes? (p. 91)
• Tax and national insurance (p. 93)
• Key jobs to do (p. 98)
• 07 How do recognition programmes fit with HR? (p. 99)
• Introduction (p. 99)
• Recognition and reward (p. 100)
• Recognition and performance management (p. 102)
• Recognition and learning and development (p. 104)
• Role of HR and line management (p. 106)
• Key jobs to do (p. 107)
• 08 Using non-cash as an incentive (p. 109)
• Introduction (p. 109)
• Motivation theories (p. 112)
• Time span (p. 114)
• Types of non-cash award (p. 115)
• Integrated use of non-cash incentives (p. 116)
• Other non-cash incentives (p. 120)
• Key jobs to do (p. 121)
• 09 Conclusions and action plan (p. 123)
• Conclusions (p. 123)
• Action plan (p. 125)
• Key jobs to do (p. 126)
• 10 Case studies (p. 127)
• 3 (p. 128)
• BIS (p. 133)
• Comet Group plc (p. 137)
• Edexcel (p. 144)
• Great Ormond Street Hospital (p. 149)
• Haringey Council (p. 155)
• KPMG (p. 160)
• Prudential (p. 167)
• British Sky Broadcasting Group plc (p. 172)
• Standard Chartered Bank plc (p. 180)
• References (p. 185)
• Index (p. 189)