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Total quality management

By: Material type: TextTextPublication details: India DK 2015Description: 595pISBN:
  • 9789332534452
DDC classification:
  • 658.562/TOT
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Holdings
Item type Current library Collection Call number Vol info Status Date due Barcode Item holds
General Books General Books Colombo 658.562/TOT Available

Order online 		CA00017777
General Books General Books Colombo General Stacks Non-fiction 658.562/TOT 4th Edition Available

Order online 		CA00016955
Total holds: 0

LKR2200.00

Excerpt provided by Syndetics

This book provides a fundamental, yet comprehensive, coverage of Total Quality Management (TQM). It covers not only the principles and practices, but also the tools and techniques. A practical state-of-the-art approach is stressed throughout. Sufficient theory is presented to ensure that the reader has a sound understanding of the basic concepts. Mathematical techniques are reduced to simple mathematics or developed in the form of tables and charts. The book will serve the instructional needs of business, education, engineering, health-care, and technology students in higher education institutions. All sizes and types of organizations--service, manufacturing, government, military, construction, education, small business, health care, and nonprofit entities--will find this book an excellent training and reference manual for all personnel. The book is divided into two parts. Part I covers the principles and practices of TQM. After an introductory chapter, the next six chapters cover the basic TQM concepts of leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership, and performance measures. Part II of the book covers the tools and techniques of TQM. Chapters discuss benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, failure mode and effect analysis, products liability, total productive maintenance, management tools, statistical process control, experimental design, and Taguchi's quality engineering. The authors wish to express their sincere appreciation to Alan Lasley for his contributions on total productive maintenance; Ron Bathje, who drew many of the figures; and Gloria Aiello, who did the index. We would also like to thank the following reviewers for their valuable input and suggestions: Christopher J. Dewit, Point Park College (PA); Gerard P Ingold, Point Park College (PA); John Magney, Southern Illinois University-Carbondale; and Roger M. Tripp, ITT Technical Institute (CA). Dale H. Besterfield Carol Besterfield-Michna Glen H. Besterfield Mary Besterfield-Sacre Excerpted from Total Quality Management by Dale H. Besterfield, Mary Besterfield-Sacre All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.

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