TY  - BOOK
AU  - Granered, Erik
TI  - Global call centres : achieving outstanding customer service across cultures & time zones
SN  - 1904838030
U1  - 658.812/GRA GRA 
PY  - 2005///
CY  - UK
PB  - Nicholas Brealey Pub
KW  - customer services
N1  - �20.00
ER  -