TY - BOOK AU - Hughes, John TI - Telephone English, 1 CD SN - 9781405082211 U1 - 428.3/HUG PY - 2006/// CY - Oxford PB - MacMillan Education N1 - Trains the students to use the telephone confidently and effectively in the course of their work. In addition to teaching language common to business phone calls, this work prepares students for dealing with specific situations in the business context in which they operate ER -