TY  - BOOK
AU  - Harmon,Paul
AU  - Davenport,Tom
AU  - Dierna,Andrea
AU  - Purdy,Russell
TI  - Business process change: a business process management guide for managers and process professionals 
AV  - HF5548.32 .H367 2014
U1  - 658.406 23
PY  - 2014///
CY  - Waltham, Massachusetts
PB  - Elsevier
KW  - Electronic commerce
KW  - Organizational change
KW  - System design
KW  - Electronic books
N1  - Includes bibliographical references at the end of each chapters and index
UR  - https://ebookcentral.proquest.com/lib/bcsl-ebooks/detail.action?docID=1682192
ER  -