TY  - BOOK
AU  - Siti-Nabiha,Abdul Khalid
AU  - Fathyah,Hashim
AU  - Richardson,Christopher
TI  - Improving Performance and Enhancing Competitiveness
SN  - 9789838616683
PY  - 2013///
CY  - Gelugor
PB  - Penerbit USM
KW  - Electronic books
N1  - Cover -- Half Title Page -- Title Page -- Copyright Page -- Contents Page -- Preface -- Introduction -- Case 1: Improving Customer Satisfaction on Delivery and Distribution Management in a Manufacturing Company - Suhaimi Jamal  Tan Cheng Ling -- Case 2: Enhancing Service Desk Performance in Delivering Superior Customer Service - Patricia SK Ng  Siti-Nabiha Abdul Khalid -- Case 3: Improving Skills in the Technical and Support Group of an Engineering Company - Dicky Yamany Othman  Tan Cheng Ling -- Case 4: KCM College, Penang: Improving Enrollment to Ensure Sustainability - Chin Sze Pheng  Hasnah Haron -- Contributors -- Index -- Back Cover
UR  - https://ebookcentral.proquest.com/lib/bcsl-ebooks/detail.action?docID=5338769
ER  -