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Global call centres : achieving outstanding customer service across cultures & time zones by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: UK Nicholas Brealey Pub 2005
Availability: Items available for loan: Colombo (1)Call number: 658.812/GRA .
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Perfect phrases for customer service by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New delhi Tata McGraw-hill 2005
Availability: Not available: Colombo: Checked out (1).

Client relationship management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Jaico Publishing House 2004
Availability: Items available for loan: Colombo (1)Call number: 658.812/CHE PO-.

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