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		Global call centres : achieving outstanding customer service across cultures & time zones by Granered, Erik Material type: Text; Format: print ; Literary form: Not fiction Publication details: UK Nicholas Brealey Pub 2005 Availability: Items available for loan: Colombo (1)Call number: 658.812/GRA . (1 votes)
		When teams collide : managing the international team successfully by Lewis, Richard D Material type: Text Publication details: Uk Nicholas Brealey Pub. 2012 Availability: Items available for loan: Jaffna (1)Call number: 658.4022/LEW.
		Whale Done! by Blanchard, Ken Material type: Text Publication details: London Nicholas Brealey Pub 2002 Availability: Items available for loan: Colombo (2)Call number: 158.2 / BLA, ... Kandy (1)Call number: 158.2 / BLA.

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