Understanding Emotional Intelligence: Strategies for Boosting Your EQ and Using it in the Workplace

Enhanced descriptions from Syndetics:

Emotional intelligence, more than IQ and technical know-how, gives a valuable competitive edge to organizations and is crucial to the success of individuals. Used to its full advantage, emotional intelligence can improve relationships with vital business contacts to achieve your desired outcomes, help you perform better at interview and job applications and improve your decision making on a day to day basis.

By applying the principles of emotional intelligence to the working environment and describing familiar situations in jargon-free language, Understanding Emotional Intelligence will show you how to negotiate more effectively, develop leadership skills, develop an emotionally aware organisation, use EQ as a management strategy, manage relationships with colleagues and develop your self-confidence.

Featuring ten traits of emotionally intelligent people and including advice on social networking and communication, Understanding Emotional Intelligence provides clear and realistic guidance in a common sense way, helping you to make radical changes in the way you approach people, life and work.

Table of contents provided by Syndetics

• About the authors (p. iv)
• Introduction (p. 1)
• 01 Emotional intelligence explained and illustrated (p. 7)
• 02 Emotional intelligence building blocks (p. 17)
• 03 Ten character traits of emotionally intelligent people and ten of those who are not (p. 32)
• 04 Emotions and their impact on work and life (p. 40)
• 05 Emotional intelligence and the roles people play (p. 77)
• 06 The evolution of an emotionally intelligent organization (p. 94)
• 07 Emotional intelligence blind spots (p. 110)
• 08 Persuasiveness in business (p. 114)
• 09 Emotional intelligence and 20 business situations you could face (p. 127)
• Part A Business effectiveness (p. 128)
• Part B Personal effectiveness in a business context (p. 152)
• 10 Emotional intelligence and the personal situations you face (p. 192)
• 11 The importance of emotional intelligence in the world of social media and mobile communications (p. 219)
• 12 Measuring your emotional intelligence (p. 225)
• Index (p. 235)