English for Business Communication: Student's Book

Enhanced descriptions from Syndetics:

This short course is for learners who need to improve their ability to communicate when socialising, telephoning, presenting, taking part in meetings and negotiating. The course aims to build confidence and fluency by encouraging students to analyse tasks and take part in practice activities. This second edition has been redesigned and now includes a page of self-study tasks for each of the 15 units.

Table of contents provided by Syndetics

• Introduction
• Module 1 Cultural diversity and socialising
• Unit 2 Building a relationship
• Welcoming visitors
• Small talk, keeping the conversation going
• Unit 2 Culture and environment
• Cross-cultural understanding (1)
• Inviting and accepting or declining
• Eating out
• Module 2 Telephoning
• Unit 2 Could I leave a message?
• Preparing to make a telephone call
• Receiving calls
• Taking and leaving messages
• Asking for and giving repetition
• The secretarial barrier
• Unit 2 Good to hear from you again
• Cross-cultural communication on the telephone (1)
• Making arrangements
• Changing arrangements
• Ending a call
• Unit 2 Unfortunately there's a problem...
• Cross-cultural communication on the telephone (2)
• Problem-solving on the telephone (1)
• Complaints
• Module 3 Presentations
• Unit 2 Planning and getting started
• Presentation technique and preparation
• The audience
• Structure (1) The introduction
• Unit 2 Image, impact and making an impression
• Using visual aids: the general principles
• Talking about the content of visual aids
• Describing change