Body Language In Business:Decoding The Signals

Enhanced descriptions from Syndetics:

This innovative new work clarifies the misconceptions around body language while providing a scientific approach to understanding non-verbal communication at work. The authors explain why it is so important to understand body language in business, combining hard research evidence with unambiguous tips and practical applications.

Table of contents provided by Syndetics

• List of Figures and Tables (p. ix)
• Preface (p. xi)
• 1 Introduction (p. 1)
• What is body language? (p. 2)
• The function of body language (p. 5)
• Sense and nonsense about body language (p. 8)
• Why is it important in business? (p. 13)
• Evolutionary approaches to body language (p. 14)
• Three media, three cues (p. 15)
• Conclusion (p. 22)
• 2 The Signal System (p. 23)
• Channels of communication (p. 23)
• Feel the unspoken (p. 45)
• Beyond words and sounds (p. 51)
• Conclusion (p. 54)
• 3 Everyday Signs and Signals (p. 56)
• The influence of nonverbal signs in impression formation (p. 56)
• Physical appearance (p. 57)
• Bodily attractiveness (p. 58)
• Looking the part (p. 60)
• Dress (p. 65)
• Color (p. 69)
• Conclusion (p. 72)
• 4 Communicating Attitudes, Emotions and Personality (p. 73)
• Showing emotions (p. 73)
• Emotional labor (p. 74)
• Ability, accuracy and skill (p. 76)
• Communicating attitudes (p. 80)
• Intuition (p. 83)
• Emotional intelligence and reading the signals (p. 84)
• Your personality is showing (p. 85)
• Culture and bodily communication (p. 88)
• Conclusion: what does it all mean for business? (p. 103)
• 5 Lying and Deception: Revealing and Concealing Information (p. 105)
• Different types of lie (p. 108)
• Why do people lie? (p. 112)
• Catching liars: why they fail (p. 114)
• The clues to deceit (p. 118)
• Conclusion (p. 128)
• 6 Applying the Theory: Work Contexts (p. 134)
• Communicating dominance, identity and status nonverbally (p. 135)
• Business talks (p. 136)
• Negotiation skills and styles (p. 150)
• Communication in sales (p. 158)
• Interviews (p. 163)
• Meetings (p. 165)
• Advertising and political messages (p. 168)
• Observation and identification (p. 169)
• Body language and memory (p. 172)
• Conclusion (p. 175)
• 7 Applying the Theory: Emotions at Work (p. 177)
• Body language and bullying at work (p. 177)
• The body language of frustrating and frustrated customers (p. 181)
• Recognizing stress at work (p. 184)
• Office politics (p. 187)
• Body language and workplace romantic relationships (p. 189)
• Mind control (p. 194)
• Winning and losing at work (p. 198)
• Conclusion (p. 200)
• Appendix: Other Literature on the Topic of Body Language (p. 206)
• References (p. 207)
• Index (p. 209)