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		Change management excellence: using the four intelligences for successful organisational change by Cook Sarah Macaulay Steve Material type: Text; Format: print ; Literary form: Not fiction Publication details: New delhi Kogan page india 2005 Availability: Not available: Colombo: Checked out (1).
		Customer Care Excellence: How to Create an Effective Customer Focus by Cook, Sarah Series: Customer Care Excellence: How to Create an Effective Custome Material type: Text; Format: print ; Literary form: Not fiction Publication details: UK Kogan Page Ltd 2008 Availability: Items available for loan: Colombo (1)Call number: 658.812/COO COO.
		Customer care excellence : how to create an effective customer focus by Cook, Sarah Material type: Text Publication details: UK Kogan Page 2011 Availability: Items available for loan: Colombo (1)Call number: 658.812/COO.
		Good Food: Easy Baking Recipes by Editor :Cook Sarah Material type: Text Publication details: UK Ebury Press 2012 Availability: Items available for loan: Colombo (1)Call number: 641.815/GOO.
		Customer care excellence : how to create an effective customer focus by Cook, Sarah Material type: Text Publication details: UK Kogan Page 2011 Availability: Items available for loan: Jaffna (1)Call number: 658.812/COO.
		Complaint management excellence : creating customer loyalty through service recovery by Cook, Sarah Material type: Text Publication details: UK Kogan Page Ltd 2011 Availability: Items available for loan: Jaffna (1)Call number: 658.812/COO. Not available: Colombo: Checked out (1).