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Get along, get it done, get ahead : interpersonal communication in the diverse workplace / Geraldine E. Hynes.
Material type:
TextSeries: Corporate communication collectionPublisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015Edition: First editionDescription: 1 online resource (xii, 179 pages)Content type: - text
- computer
- online resource
- 9781631571312
- 658.45 23
- HD30.3 .H954 2015
Contents:
Abstract: This book goes beyond descriptions of culture-bound business practices or prescriptions for valuing diversity. Because intercultural dynamics take place in domestic as well as multinational companies, all business professionals must be competent in interpersonal communication. This practical approach presents techniques for managers to reduce diversity miscues, strategies to respond to uncomfortable conversations, and innovative ways to bridge cultural gaps. Managers will learn how to build rapport and promote constructive behaviors in a diverse work environment. The book also offers guidelines for communicating internally as well as with external stakeholders, including a section on how to develop employees' communication competencies through formal training.
Part 1. Communication cornerstones -- 1. Diversity appreciation -- 2. Cultural competence -- 3. The sequence for success -- Part 2. Get along -- 4. Strategies for finding out what's going on -- 5. Strategies for strengthening work relationships -- Part 3. Get it done -- 6. Strategies for communicating job expectations -- 7. Strategies for giving corrective feedback -- 8. Strategies for managing conflict -- 9. Strategies for detecting deception -- Part 4. Get ahead -- 10. Trends in the global work environment -- 11. Strategies for thriving in tomorrow's global workplace -- Appendix 1. Managerial communication competencies survey -- Appendix 2. Presentation rubric listener feedback about presentation -- Appendix 3. Work plan template -- Bibliography -- Index.
