| 000 | 00645nam a2200193Ia 4500 | ||
|---|---|---|---|
| 001 | CBBK020797 | ||
| 008 | 110331s9999 xx 000 0 und d | ||
| 020 | _a9781403981974 | ||
| 082 | _a658.812/FOR FOR | ||
| 245 | _aThe Satisfied Customer: Winners and Losers in the Battle for Buyer Preference | ||
| 260 |
_aUK _bPalgrave Macmillan _c2008 |
||
| 300 | _a247p | ||
| 500 | _a�16.99 | ||
| 650 | _acustomer services | ||
| 700 | _aFornell, Claes | ||
| 906 |
_aBUS _bMAN |
||
| 852 |
_aMAN _bMAN |
||
| 952 |
_w2011-04-04 _pCB096554 _r2016-11-05 _40 _00 _bCB _m5 _10 _o658.812/FOR FOR _d2011-04-04 _70 _2ddc _yBK _s2016-10-01 _l13 _aCB |
||
| 999 |
_c139809 _d139809 |
||