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The Versatility Factor : Strategies for Building High-Performing Relationships.

By: Contributor(s): Material type: TextTextPublisher: Ashland : Bookpress Publishing, 2017Copyright date: ©2016Edition: 1st edDescription: 1 online resource (502 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9780996761628
Genre/Form: Additional physical formats: Print version:: The Versatility Factor : Strategies for Building High-Performing RelationshipsOnline resources:
Contents:
Cover -- Copyright -- Dedication -- Contents -- Preface -- 1. Introduction -- 1.1 Behavior vs. Personality -- 1.2 Observable Behavior -- 1.3 Predicting Human Behavior -- 2. The SOCIAL STYLE Model -- 2.1 Assertiveness -- 2.2 Responsiveness -- 2.3 SOCIAL STYLEs -- 2.4 Toxic Relationships -- 2.5 Versatility -- 2.6 Reliability & Validity -- 3. SOCIAL STYLEs and Versatility at Work -- 3.1 Driving Style -- 3.2 Expressive Style -- 3.3 Amiable Style -- 3.4 Analytical Style -- 3.5 SOCIAL STYLE Identification -- 3.6 Job Function, Industry and Gender -- 4. Leading with the Versatility Factor -- 4.1 Managerial Preferences -- 4.2 Delegating Tasks -- 4.3 Changing Directions -- 4.4 Managing Conflicts -- 4.5 Motivating People -- 4.6 Providing Feedback -- 5. The Versatility Factor in Customer Relationships -- 5.1 Building Customer Relationships -- 5.2 Conducting Sales Calls -- 5.3 Asking Productive Questions -- 5.4 Recognizing Customer Attitudes -- 5.5 Gaining Customer Commitment -- 5.6 Negotiating Agreements -- 5.7 Selling to Purchasing Committees -- 6. The Versatility Factor in Teams -- 6.1 Teaming Preferences -- 6.2 Building Relationships -- 6.3 Welcoming Team Members -- 6.4 Aligning the Team -- 6.5 Roles & Responsibilities -- 6.6 Team Meetings -- 6.7 Decision-Making -- 6.8 Motivation & Engagement -- 6.9 Changing Team Direction -- 6.10 Virtual Teams -- 6.11 International Teams -- 7. The Versatility Factor in a Broader World of Relationships -- 7.1 SOCIAL STYLE and Versatility at Home -- 7.2 SOCIAL STYLEs in the Family -- 7.3 Do Opposites Attract? -- 7.4 Social Media -- 8. Final Thoughts -- N Chapter Notes -- R References & Suggested Readings -- A Appendix -- Appendix A: Multi-Rater SOCIAL STYLE & Enhanced Versatility Profile -- Appendix B: SOCIAL STYLE and Versatility by Job Function -- Appendix C: SOCIAL STYLE and Versatility by Industry.
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Ebrary Online Books Ebrary Online Books Colombo Available CBERA000370
Ebrary Online Books Ebrary Online Books Jaffna Available JFEBRA000370
Ebrary Online Books Ebrary Online Books Kandy Available KDEBRA000370
Total holds: 0

Enhanced descriptions from Syndetics:

How effective are you in leading or dealing with clients, your manager, your colleagues? Do you build rapport with some people easier than others? Are there some people with whom you just can't connect? The Versatility Factor reveals the keys to developing leadership skills and achieving highly effective organizational and interpersonal performance in managing, selling and teaming. In The Versatility Factor, social intelligence experts John R. Myers and Dr. Henning Pfaffhausen describe practical strategies for achieving personal and organizational excellence. By developing these skills, you will learn why treating others the way you like to be treated results in failure, how to quickly build rapport with anyone, the best way to manage conflict or participate in a team, sales techniques for building outstanding customer relationships, how to successfully bridge your personal and professional lives. Dozens of research studies in the field of relationship science have shown that Versatility - the ability to build effective relationships - is what truly separates global leaders from average performers. More than intellect, education or job experience, Versatility is the key to highly effective relationships, sales skills and business success. Based on decades of performance research and filled with practical advice, The Versatility Factor is a must-read for everyone whose success is dependent on working with others.

Cover -- Copyright -- Dedication -- Contents -- Preface -- 1. Introduction -- 1.1 Behavior vs. Personality -- 1.2 Observable Behavior -- 1.3 Predicting Human Behavior -- 2. The SOCIAL STYLE Model -- 2.1 Assertiveness -- 2.2 Responsiveness -- 2.3 SOCIAL STYLEs -- 2.4 Toxic Relationships -- 2.5 Versatility -- 2.6 Reliability & Validity -- 3. SOCIAL STYLEs and Versatility at Work -- 3.1 Driving Style -- 3.2 Expressive Style -- 3.3 Amiable Style -- 3.4 Analytical Style -- 3.5 SOCIAL STYLE Identification -- 3.6 Job Function, Industry and Gender -- 4. Leading with the Versatility Factor -- 4.1 Managerial Preferences -- 4.2 Delegating Tasks -- 4.3 Changing Directions -- 4.4 Managing Conflicts -- 4.5 Motivating People -- 4.6 Providing Feedback -- 5. The Versatility Factor in Customer Relationships -- 5.1 Building Customer Relationships -- 5.2 Conducting Sales Calls -- 5.3 Asking Productive Questions -- 5.4 Recognizing Customer Attitudes -- 5.5 Gaining Customer Commitment -- 5.6 Negotiating Agreements -- 5.7 Selling to Purchasing Committees -- 6. The Versatility Factor in Teams -- 6.1 Teaming Preferences -- 6.2 Building Relationships -- 6.3 Welcoming Team Members -- 6.4 Aligning the Team -- 6.5 Roles & Responsibilities -- 6.6 Team Meetings -- 6.7 Decision-Making -- 6.8 Motivation & Engagement -- 6.9 Changing Team Direction -- 6.10 Virtual Teams -- 6.11 International Teams -- 7. The Versatility Factor in a Broader World of Relationships -- 7.1 SOCIAL STYLE and Versatility at Home -- 7.2 SOCIAL STYLEs in the Family -- 7.3 Do Opposites Attract? -- 7.4 Social Media -- 8. Final Thoughts -- N Chapter Notes -- R References & Suggested Readings -- A Appendix -- Appendix A: Multi-Rater SOCIAL STYLE & Enhanced Versatility Profile -- Appendix B: SOCIAL STYLE and Versatility by Job Function -- Appendix C: SOCIAL STYLE and Versatility by Industry.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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